General
To join the guild, click the icon in the top right corner. You can use your Facebook, Google, or email account to sign up—it's up to you!
It's all advantages: save your shipping addresses, check your order history, register your payment details, access your wish lists, … Oh, and the first step to becoming part of the SIWON CLUB.
Online in www.getsiwon.comIf you're having trouble placing your order online, please contact us and we'll be happy to help.
Spain (Peninsula, Balearic Islands and Canary Islands) and practically all European countries. The list will grow daily. 😊
This is our way of helping you forget about ordering and, at the same time, save some money. You can choose from some of our packs, and we'll make sure you receive them at home every month at the best price, with shipping included.
Our customer care team is available to assist you Monday through Friday from 9:00 AM to 5:00 PM. We will try to answer your questions and resolve any issues as quickly as possible.
Please note that customer care is unavailable on public holidays in the Community of Madrid. However, we'll be happy to assist you on the next business day.
Orders and shipments
We accept Visa, Visa Electron, MasterCard, and American Express. If for any reason you are unable to complete your order, please contact us at ask@getsiwon.comThat's what we're here for.
Nope, sorry, we don't accept these payment methods at the moment.
Send us an email to ask@getsiwon.com lo Please notify us as soon as possible, indicating your order number and the cancellation or modification you wish to make. We will do our best, but please note that if the order has already been shipped or is being prepared in our warehouse, it will not be possible to cancel or modify it.
Oops! Write to us at ask@getsiwon.com indiPlease provide the order number and the affected product(s) so we can take care of it as soon as possible. You won't have to worry about anything, and it's completely free.
Yes, you should send us an email to ask@getsiwon.com con Please provide the order number of the item you wish to return. Our customer care team will contact you with instructions on how to proceed.
Please note that returns must be made within 14 calendar days of purchase, and we do not accept returns of opened, used, or missing products. Once we receive the returned product and verify its condition, the refund will be processed immediately using the same payment method used for the purchase. In this case, you are only responsible for the return shipping costs to our logistics center.
We know you want to enjoy Siwon as soon as possible. 😎 We process orders and ship every working day with deliveries in 48/72h for the peninsula.
Don't worry. The courier will try to leave a delivery notice in your mailbox, or you'll be notified by SMS, email, or phone. Additionally, once your order leaves our logistics center, you'll receive an email with tracking information so you can monitor its progress.
If you have any problems with delivery, we'll be happy to help. You can contact our customer care team at ask@getsiwon.com and we'll help you get in touch with the delivery company to arrange a new delivery.
Yep! When placing your order, simply enter the name, address, and phone number (important for delivery) of the person you want to receive the package.
Siwon Products
On the packaging, you'll see the PAO symbol, which is an open jar with a number inside. This indicates the recommended usage period in months after opening the product. You won't find this symbol on our hydrogel masks because the Heroes' Recharging Mask is for single use only. Once opened, use it and discard it after use.
Yes, but don't be fooled. If you manufacture in Europe, by law, you have to be European. Besides, it's logical and reasonable... nothing to get worked up about.
If we have to choose, we'd go for the mountain… or the garden in this case (the vast majority of our ingredients are vegan). However, there are some, like milk or honey, that we love and for which we haven't (yet) found a perfect substitute.
Generally, we don't like them… and we try to avoid them, but it's not that simple. If we have to give our opinion, we prefer the opinions of chemists, pharmacists, and health authorities to those of "natunazis." 🙈 If it's safe, effective, and good for your skin, go for it.
This is definitely a matter of taste… but, even though some might be amazing, we don't really like putting oils on our faces that are so greasy. It's irrational… we know.
For us, smells, colors, and textures are like adding salt to an egg... and we don't like making bland products. 🌈
That said, we prefer minimal fragrances (the smell of swimming pools or well-to-do 60-year-old ladies isn't our style). Our products have non-greasy textures… oh, and they're all dermatologically tested to minimize allergies and reactions.
Siwon Club
It's our VIP customer program. One of the many ways we pamper everyone who's part of the Siwon community.
Yes, you scoundrel. 💃Remember that to accumulate points (SiWoners) you must be logged in when you make your purchases. You'll see a shortcut to the club in the bottom left corner.
Siwoners (옷) are the club's currency. You can earn them by doing certain things and exchange them for euros on your orders.
There are several ways to earn them. From following us on social media to every order you place in our store. You can find the updated conversion table in the "CLUB" section of our website.
Yes, they expire after two years. But don't worry, we'll notify you by email when they're about to expire so you don't miss the opportunity to redeem them.
