To be part of our guild, click on the icon located on the top right of the webpage.
It’s nothing but benefits: you’ll be able to save your shipping addresses, check your order history, save your payment details, access wishlists and more!.
Our team is available to help from Monday to Friday from 9am to 5pm (CET). We’ll try our best to solve any queries as soon as possible.
Keep in mind that our customer care service is not available during Madrid bank holidays, but we’ll be there to help on the next working day.
Payments & shipping
Yes, please write to us at email@example.com with the order number that you’d like to return. Our customer service team will be in touch and will instruct you on how to carry out the return.
Please keep in mind that you cannot return an order if the limit of 14 days has been exceeded and we don’t accept returns of open or used products, or products that are not in their original packaging. Once the order has been returned and checked, the refund will be processed immediately with the same payment method as it was purchased with. In this case you only have to pay for the costs of returning the product to our warehouse.
No worries. The delivery company will try to leave a notice through your letterbox or they will notify you via SMS, email or phone. Also, we will send you an email to notify you when your order has been shipped with all the information you need to track your package.
If you have any problems with the delivery of your order, please contact our customer care at firstname.lastname@example.org and we’ll help you get in touch with the delivery company to arrange an alternate delivery date/time.