Privacy and Cookies Policy

PRIVACY AND DATA PROTECTION POLICY

This SIWON Data Protection Policy will apply to browsing our website. www.getsiwon.com, as well as the purchase of our products through it.

Who is responsible for processing your personal data?

LIVE OUT SOLUTIONS, S.L., with registered office at Paseo de la Castellana 194, Madrid 28046, registered in the Mercantile Registry of Madrid in Volume 40,245, Folio 190, Page number 715042, C.I.Fnumber B88631049, and email address ask@getsiwon.com (hereinafter, “SIWON”)

Data Protection Officer: dpo@siwon.es​

What personal data do we collect about you?

• Identification details. Name and surname, postal and email address, and telephone number.

• Payment information. Payments for our products are processed through the Stripe platform (secure payment gateway), so SIWON does not collect any personal data of this nature.

• Information about your visits to the website Your device's IP address, date and time of access. For more information about this processing, please see our Cookie Policy.

• Any data that you voluntarily send to our email address ask@getsiwon.com

• Any information that you voluntarily share publicly on SIWON's social media platforms will be subject to the privacy policy of the social network on which you share it. Therefore, we recommend that you review your profile's privacy settings.

How do we obtain your personal data?

The data we process includes:

• Those that you provide us when you purchase our products;

• Those that you voluntarily send to our email address ask@getsiwon.com;

• Those that you voluntarily provide to us when you subscribe to our newsletter;

• Those that you voluntarily share on social media.

Do we process data of minors?

The sale of our products is not directed to minors. However, those under 16 years of age who wish to register on our website and/or purchase our products must have the authorization of their parent/guardian or legal representative. Likewise, if you share images on our social networks in which minors under 16 years of age appear, you must ensure that you have prior authorization from the father/mother/guardian or legal representative of the minor.

SIWON reserves the right to request proof of such authorization at any time.​

Why do we process your personal data?

SIWON may use your personal data for the following purposes:

• To provide you with the information you request about our products.

• Register him as a user of our website.

• To ensure the correct processing of your order, in case you purchase any of our products.

SIWON uses its social media networks to advertise its products. In this regard, by sharing your data on our social media networks, you agree to the processing of your personal data.expressly consents and authorizes us to reproduce and publicly communicate them on said networks for the purposes stated above. You may revoke this consent at any time by sending an email to the following address: dpo@siwon.es If you are not interested in the processing of your data through SIWON's social media channels under the terms expressed above, please refrain from sharing it. If SIWON needs to process your data for purposes other than those mentioned above, it will request your express consent for this, which you may unilaterally revoke at any time.

Newsletters and commercial communications

SIWON may send newsletters and marketing communications to users who have previously given their express consent. The information in these newsletters and communications will consist of marketing information, featured content, relevant tips on how the system works, and promotions. The user will have the possibility of requesting the cessation of the sending of said newsletters and communications under the terms provided for in Law 34/2002, of July 11, on Information Society Services, and to revoke their consent unilaterally, also at any time, by sending an email to the following address: dpo@siwon.es or by unsubscribing directly at the bottom of the newsletters sent in the unsubscribe section.

Who has access to your personal data?

Your personal data will only be shared with those individuals or entities that need access to it in order to manage orders for our products.

SIWON contracts the virtual infrastructure of the platform accessible through our website using a cloud computing model, through Wix, and under the EU-US Privacy Shield agreement. For more information, please contact:

How long do we keep your data?

Your personal data will be kept for as long as necessary to fulfill the purposes for which it was collected. After this time, SIWON will delete it from its systems, without prejudice to the possibility of retaining it, limiting its processing to the exercise and defense of claims, under the terms provided by applicable law.

What security measures do we apply to the processing of your data?

SIWON implements security measures to guarantee the confidentiality, availability, and resilience of its personal data processing systems. We also conduct verification and evaluation processes of the implemented technical and organizational measures to ensure the security of personal data at all times.

What are your rights?

You may exercise the rights listed below by sending an email to the following address: dpo@siwon.es

• Request, at any time, that SIWON confirm whether or not it is processing your personal data.

• Access your personal data, request the rectification of any inaccurate data or, where appropriate, request its deletion when, among other reasons, it is no longer necessary for the purposes for which it was collected.

• In certain cases, you may request the limitation of the processing of your data.In this case, we will only retain your data for the exercise or defense of claims.

• In certain circumstances, you may object to the processing of your data.

• Request the portability of your data.

• Revoke the consent that you may have given for the processing of your data by SIWON.

• File a complaint with the Spanish Data Protection Agency.

What is the legal basis for processing your personal data?

Depending on the type of processing of your personal data that SIWON carries out at any given time, the legal basis for processing may be:

• SIWON's compliance with its obligations when you place an order for our products through our website.

• Compliance with SIWON's legal obligations.

• SIWON's legitimate interest in improving our products and customer service, or managing your inquiries.

• The consent that you may have given us for the creation of commercial profiles from anonymized personal data, and the sending of commercial communications with information about our products.

Klarna Privacy Policy:

In order to offer you Klarna's payment methods, we may transmit your personal data, including information from the contact form and order details, to Klarna during the checkout process. This allows Klarna to assess your eligibility for their payment methods and to tailor those methods to your profile. Your personal data is processed in accordance with the provisions of [insert relevant legislation here]. Klarna's privacy policy.

COOKIES POLICY

Our cookie policy aims to inform you clearly and completely about the function and purpose of the cookies used on our website. If you would like more information about cookies, you can send an email to [email address missing]. .
Cookies

A cookie is a file that is downloaded to your device (computer or mobile device) in order to store data that can be updated and retrieved by the entity responsible for its installation. Our website It uses “cookies” in order to collect information about its operation and use by users.

Purpose

Cookies can collect information about your visits to our website, including their frequency and duration, the pages viewed, and the time spent on our site. We inform you that we may use cookies for the following purposes:

• Identify problems to improve our website

• to make your navigation on our website easier

• to provide you with a better experience using it

• distinguish it from other users

We also request your consent to use cookies that allow us to obtain more information about your preferences and personalize our website to suit your interests.

Types of cookies

Our website uses its own and third-party cookies for different purposes, specifically:

First-party cookies

These cookies are sent to your computer and managed exclusively by us to ensure the website functions properly. They remain in your browser, allowing us to identify you as a returning website user and personalize content tailored to your preferences.

Third-party cookies

Third-party cookies are those set by a domain other than our website. We cannot access the data stored in cookies from other websites when you browse those websites, such as when accessing social media or videos. hosted on third-party websites. Our website uses the following third-party cookies:

By browsing and continuing on our website you are consenting to the use of the cookies mentioned above, under the conditions contained in this Cookie Policy.

We inform you that, since cookies are not necessary for the use of our website, you can block or disable them through your browser settings.If you block or disable them, you can still use our website, although the use of some of its services may be limited and therefore your experience on our website less satisfactory. If you wish to revoke your informed consent regarding our cookie policy, you must delete them from your device through your internet browser settings. These are the links to the different browsers that provide information about cookies:

• Firefox: https://support.mozilla.org/es/products/firefox/protect-your-privacy/cookies

• Chrome: http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647

• Explorer: http://windows.microsoft.com/es-es/windows7/how-to-manage-cookies-in-internet-explorer-9

• Safari: http://support.apple.com/kb/ph5042

• Opera: http://help.opera.com/Windows/11.50/es-ES/cookies.html

We recommend that you review this policy each time you access our website in order to be properly informed about any possible changes to it.