Sales Policy

Purchasing our products through the website www.getsiwon.com (hereinafter, the “Website” or “getsiwon.com”) will be governed by the following Terms of Sale. For any questions regarding the Terms of Sale, you can contact our Customer Care team.

1. IDENTIFICATION DATA

The website, getsiwon.com, is a domain owned by LIVE OUT SOLUTIONS, S.L., a commercial entity incorporated under Spanish law, with registered office in Madrid, postal code 28046, Paseo de la Castellana, number 194, registered in the Commercial Registry of Madrid in Volume 40,245, Folio 190, Page number 715042, and provided with C.I.FSIWON's business activity consists of selling cosmetic products online through the Website.

2. HOW TO BUY ON THE WEBSITE?

MINIMUM AGE

To purchase our products through the Website you must be of legal age.

PRICES

The products will be sold at the price indicated on the Website, with the price in effect at the time of order confirmation by the customer being the one in force.

All prices include the applicable Value Added Tax (VAT), but exclude shipping costs, which will vary depending on the value of the products purchased and the country or region where the delivery must be made.

PURCHASE PROCESS

First, you'll need to choose the product or products you want. By clicking on each product, you can select the desired quantity and add them to your cart. Once you have your favorites in your cart, you can proceed to checkout and fill in your personal information.

Once you have filled in your personal details, you can indicate your shipping and/or billing address, select the shipping method, and the payment method. The personal data you enter on the Website will be processed in accordance with our Privacy Policy.

Privacy. Finally, we ask that you carefully read and accept these Terms of Sale and our Privacy Policy. Once the payment process is complete, you will receive an email confirming your order along with the invoice.

3. INFORMATION ON DOMESTIC SHIPPING

  • Standard shipping: €5.99

  • Express Shipping: €9.99

Delivery times for domestic shipments

We understand that as a customer you expect to receive your order as soon as possible, which is why we work to deliver it to you as quickly as possible, with the option of express delivery within 24/48 business hours in mainland Spain. However, this excludes launch periods, promotions, or special campaigns where these delivery times are not guaranteed. To find out when your order is shipped, please keep an eye on your email inbox. If you place your order on a business day before 12:00 PM, you could receive it the next business day; otherwise, the delivery time will be extended by one day. On weekends or holidays, shipments are processed on the next business day.

How does the delivery work and what should I do if I am not home on the day of delivery?

An initial delivery attempt will be made to the shipping address provided. If you are not home at the time of delivery, the courier will attempt to leave a delivery notice in your mailbox. However, it is not always possible to leave a notice, as sometimes the courier cannot access the building entrance or complex. After this first delivery attempt, the local branch serving your area will try to contact you to arrange a second delivery.If you are not home for the second delivery attempt, the order will be held at your local depot for you to pick up. If for any reason they have been unable to contact you to arrange delivery, you can write to us at ask@getsiwon.com so we can help you with whatever is needed. For shipments to the Canary Islands, customs clearance may involve opening the package.

How can I track my shipment?

You can track your shipment using the link you will find in the email that confirms your order has been shipped.

What happens if my delivery address is incorrect?

We recommend that you double-check the address provided when placing your order to ensure that the information is correct and complete, as it is not possible to change the address once the shipment has been sent without incurring additional shipping charges. If you find any incorrect information, please contact us as soon as possible at ask@getsiwon.comThis process may increase the delivery delay by an additional 24-48 hours.

​To find out when your order is shipped, please keep an eye on your email inbox. Orders placed on weekends or holidays are processed the next business day. For any questions, please write to us at ask@getswion.com

Holidays

These are non-working days at our logistics center. Orders are not processed on these days, therefore they will be delayed until the next working day. We apologize for the inconvenience.

January: 1st and 6th

March: 19th

May: 1st and 2nd

August: 15th

October: 12th

November: Day 1

December: days 6, 8 and 25

4. INFORMATION ON INTERNATIONAL SHIPPING

Portugal:

  • Standard shipping: €5.99

  • Express shipping: 9.99 €

EU-1 Zone: 5€0.99

  • Germany, Belgium, Slovakia, Slovenia, France (mainland), Netherlands (mainland), Hungary, Lithuania, Luxembourg, Poland and Czech Republic.

EU-2 Zone: 5€0.99

  • Austria, Denmark, Ireland, Italy (mainland) and Latvia

EU-3 Zone: 19€0.95

  • Estonia and Sweden

EU-4 Zone: 19€0.95

  • Croatia and Finland

EU-5 Zone: 19€0.95

  • Bulgaria, Romania and Greece

EU-6 Zone: 1€9.95

  • France (Corsica) and Italy (Sicily)

5. INFORMATION ON PAYMENT METHODS

Payment is made in the last step of the purchase process, after entering all card details and completing the order.

Payment options

You can pay for your order with Visa, MasterCard, American Express, and PayPal. If for any reason you are unable to complete your order or there is an error, please write to us at ask@getsiwon.comWe're always here to help. Once you've completed the necessary steps, you'll be redirected back to the SIWON website, where you'll see an order completion message.At this time, the amount of your order will be deducted from your bank account or card, and you will also receive the order confirmation email.

​6. RIGHT OF WITHDRAWAL: READ OUR RETURNS POLICY

Have you changed your mind about your order?

It's okay. Send an email to ask@getsiwon.comPlease include your order details and a photograph of the item you wish to return. Our Customer Care team will explain the process in detail. Returned items must be in the same condition as when received: unopened, in their original packaging, and returned within 30 calendar days. Remember! If it's a bundle, it cannot be divided, so the entire bundle must be returned.

In this case, you will be responsible for any return shipping costs. Once we receive the returned items, we will verify that everything is in order and contact you to confirm that the refund has been processed. Within a maximum of 14 calendar days, we will refund the amount you paid for the returned item(s) (including, where applicable, the initial shipping costs).

The refund will be issued via the same payment method you selected when placing your order. We will not issue a refund in the following cases:

  • Products damaged due to improper use or negligence.

  • Products not purchased on the Website.

  • Used products, whose packaging has been opened and/or tampered with.

Product warranty in case of defect or not matching the purchase reference

If this happens, we'll handle the entire process for you, making it easy and free of charge. Send an email to ask@getsiwon.com Please include your order details and a photograph of the item(s) you received so we can resolve the issue quickly. Once we receive the returned products, we will inspect them through a quality control process. If the quality control inspection confirms the product is defective or non-conforming, we will contact you to confirm that the refund has been processed. In these cases, we will refund all expenses incurred within 14 calendar days, including the price you paid for the returned product(s), the initial shipping costs, and any return shipping costs. The refund will be issued using the same payment method you used for the original order. If the quality control inspection reveals no defects or manufacturing flaws, we will refund the price of the product plus the initial shipping costs. In this case, the customer will be responsible for any return shipping costs.

7. ORDER CANCELLATIONS AND REFUSAL

I just made a purchase, but I want to cancel it. What can I do?

If you wish to cancel your order, you must inform us as soon as possible by email to ask@getsiwon.com.

If the order has not yet been processed, we can cancel it and refund the full purchase price. However, if the order is already being processed or has been shipped and is with the delivery company, you will need to follow the return process.

8.INFORMATION ON THE PROCESSING OF PERSONAL DATA

If you want to know how we process the personal data we collect through the Website, you can consult our Privacy and Cookies Policy.

9. APPLICABLE LAW AND DISPUTE RESOLUTION

These Terms and Conditions of Sale shall be governed by and construed in accordance with Spanish law. However, the law of your country of residence may contain more favorable rules, which you may choose to apply. For the resolution of any disputes that may arise from the interpretation, validity, or enforcement of these Terms and Conditions of Sale, if you are a resident or citizen of the European Union, you may use the European Commission's Online Dispute Resolution Platform.

European, via the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES

Alternatively, you may also go to the Courts and Tribunals of Justice that are competent in accordance with the provisions of the applicable legislation.